Customer Service Information

Complete the name and address details within the checkout page. Please be aware that you must enter the correct Credit/Debit Card Billing Address, which is also the Delivery Address.

Please note, we do not offer a gift wrap service at this time, but the item is presented in a lovely Affici Gift Box, along with the Affici Authenticy Certificate, and Gift Wrap included in the package.

Payment, Pricing & Promotions
We accept all major credit and debit cards via our payment processor: Paypal. You do not need a Paypal account to use the Paypal payment processing service.
Promotional codes will be valid for the limited time period as stated on the original promotion.
Promotional codes will be applied to the total cart amount, but not to shipping fees.

Shipping & Delivery
We aim to dispatch your order Same or Next Working Day (Mon - Fri)
You will receive an email notification on the day your order is dispatched.
Viewing Orders
Login to your account on the website to view your orders. Customer Account Login Page
Updating Account Information
Please keep your account contact and delivery address information up to date to prevent any delays in fulfilling your orders.
Returns & Exchanges
Merchandise will be accepted for refund, (excluding international shipping charges) providing it is returned in
the same saleable condition as when purchased, within 30 days of date of delivery. 
Customer is liable for return postage costs.
Refunds will be issued within 7 days of receipt of returned item, and will be issued to the original method of payment, via Paypal

Kindly note that Affici cannot make exchanges - you will receive a refund, and then be able to place a new order for an alternative item.

For returns authorisation and postal details, please contact Customer Support via the Contact Us page.

A representative will be on hand to assist you from 9am to 5pm GMT Monday to Friday.
We aim to reply to all messages within 24 hours..
Please note we are closed Saturday/Sunday and UK public holidays.

Privacy & Security
We take your privacy seriously. For complete details please read our Privacy Policy and Cookie Policy pages.